Service Orders
Keep every repair moving through estimate, upcoming, on-site, completed, invoiced, and paid states.
SO #1842
On Site
Technician assigned
Create ordersAssign workTrack statusReview invoice readiness
Product
A complete operating system for heavy-duty shop work.
Shop Command connects service orders, complaint tracking, technician time, labor, parts, inventory, customers, invoices, reports, and settings in one operational workspace.
Complaint and Estimate Workflow
Capture the customer concern early and carry it into repair, labor, parts, and invoice review.
ABS fault
Estimate open
Ready for check-in
Record complaintBuild estimateCheck in unitComplete work
Technician Timeclock
Track workday shifts, complaint timers, missed clock-outs, and manager override review.
02:14:33
On shift
Complaint timer active
Clock inTrack complaint timeReview shiftsResolve conflicts
Labor and Parts
Tie labor entries, hourly rates, parts used, costs, and sell prices to the order record.
$136 labor
$428 parts
Margin visible
Add laborAdd partsProtect marginPrepare invoice totals
Inventory
Manage part records, quantities, pricing rules, vendors, orders, returns, QR labels, cycle counts, and activity history.
Low stock
QR label ready
Vendor linked
Receive stockPrint labelsRun cycle countsHandle returns
Customers and Vehicles
Keep contacts, company details, USDOT, vehicles, complaints, notes, and service history connected.
Fleet account
Unit T-219
Open work visible
Add customerAdd vehicleReview historyOpen new work
Reports
Review revenue, parts revenue, invoiced labor, worked hours, clocked cost, and technician performance.
$42,800 revenue
187.5h worked
CSV export
Filter reportsExport payrollReview marginCompare tech output
Billing and Invoices
Move completed work into invoice state with totals, payment status, and Stripe-backed checkout paths.
$1,428.50
Invoiced
Paid ready
Review totalsMark invoicedTrack paid statusUse checkout
Settings
Control users, roles, assistant permissions, branding, workflow, columns, labor rates, tax, and fees.
Owner controls
Labor matrix
Tax ready
Manage usersSet labor ratesConfigure taxAdjust workflow
Assistant
Use grounded assistant context for parts, service, shop, reports, vendor, and technician workflows without bypassing role permissions.
Cited answers
Role filtered
Confirm before write
Ask about contextDraft safe next stepsReview citationsRespect approvals
Integrations
Support operational handoffs through Stripe billing, Telegram settings, QR lookup tools, exports, and API-backed reports.
Stripe checkout
Telegram setup
Activity history
Connect billingConfigure TelegramLook up partsExport reports
Connected workflow
From intake to paid invoice without splitting the record.
1
Customer and vehicle records feed new service orders.
2
Complaint details, assigned technicians, parts, and labor build the work record.
3
Inventory movement and low-stock events stay visible while work is active.
4
Assistant guidance stays grounded in cited shop context and respects role permissions.
5
Reports and settings give owners the controls to tune billing, payroll, and workflow.
See how the modules fit your shop.
Start with the full product or walk through your service, parts, and reporting workflow with a demo.