Service Orders
Create repair orders, assign work, track status, attach complaint notes, and keep invoice readiness visible.
Heavy-duty truck and trailer repair shop software
Shop Command
Run service orders, complaint time, technician shifts, labor, parts, inventory, customers, invoices, and reports from one practical shop workspace.
6
service order statuses from estimate to paid
24h
low-stock digest for parts that moved in or out of risk
2
clear checkout options: monthly Starter or annual Growth
SO #1842
Trailer ABS fault - Unit T-219
Technician
M. Flores
02:14:33
Parts
ABS valve kit
Qty 1 - QR label ready
Invoice
$1,428.50
Ready after review
EstimateActive
UpcomingActive
On SiteActive
CompletedNext
InvoicedNext
PaidNext
Product scope
Everything a heavy-duty shop touches before an invoice gets paid.
The app is built around the real records already in Shop Command: service orders, customers, vehicles, inventory parts, technician time, shop expenses, reports, and settings.
Technician Timeclock
Track workday shifts, complaint timers, missed clock-outs, and labor handoff from shop floor to payroll review.
Parts and Inventory
Manage part numbers, quantities, pricing rules, QR labels, reorder signals, returns, vendors, cycle counts, and activity history.
Customers and Vehicles
Keep customer contacts, companies, USDOT details, vehicles, complaints, and service history in one place.
Reports
Review revenue, parts revenue, labor hours, clocked cost, technician performance, exports, and margin signals.
Settings
Control users, roles, assistant permissions, labor rates, order numbers, tax, workflow, billing, branding, and integrations.
Intake to paid invoice
One workflow for the counter, the bay, and the office.
Shop Command keeps status, labor, parts, and invoice readiness connected so service managers can see what is moving and what is stuck.
1
Capture customer, unit, complaint, and requested work.
2
Assign technicians and track complaint time against the job.
3
Add labor, parts, counter activity, and inventory movement.
4
Complete the order with invoice totals and payment status.
Built for shop-floor realities
Less paperwork drift between service, parts, labor, and billing.
Service managers see open work, upcoming work, recent orders, low-stock signals, and quick actions from the dashboard.
Parts teams get quantity, pricing, vendor, return, QR label, cycle count, and activity tools without leaving the inventory area.
Owners and managers get reports for revenue, parts revenue, clocked cost, worked hours, labor margin, and technician performance.
Founding Shop Program
A guided 30-day pilot for heavy-duty shops that want workflow proof before rollout.
This is for teams that want to prove service order visibility, technician time capture, parts handoff, and invoice readiness against a real workflow before choosing a paid plan.
What the pilot includes
30-day guided pilot mapped to your current service, parts, technician, and invoice workflow.
Setup call to import or seed realistic customers, units, technicians, service orders, and parts.
Weekly 20-minute workflow check-in focused on invoice readiness, parts handoff, and labor capture.
Conversion path to Starter or Growth at the published pricing when the workflow fit is proven.
Who should apply
Heavy-duty truck, trailer, fleet, mobile diesel, or parts-heavy repair operation.
At least four technicians or enough service and parts complexity to feel workflow friction.
Owner or service manager can name the current handoff, billing, or parts visibility problem.
Team can commit one service manager plus one parts or technician user during the pilot.
Starter
$50
per user / month
View PricingGrowth
$550
per user / year
Saves $50 per user / year compared to monthly billing.
Need help deciding?
Walk through service orders, inventory, reports, settings, checkout, and the workflows your shop needs first.
Book a DemoFAQ
Straight answers before checkout.
Is this only for general auto repair?
No. Shop Command is written around heavy-duty truck, trailer, fleet, parts counter, and service manager workflows.
Do plans change the modules a shop can use?
No. Starter and Growth both include the core app. The difference is billing cadence and annual savings.
Does the product include inventory controls?
Yes. The app includes parts inventory, reorder signals, orders, returns, vendors, counter sales, cycle counts, QR labels, and activity history.